(PRE-ORDER October 2023) Max Factory Hololive Production figma No.565 Shirogane Noel

Returns Policy

We do our best to make sure every transaction is as smooth as possible but understand that the occasional mistake happens, such as a damaged product due to neglect by shipping couriers or missing parts. In the rare case that the toy is severely damaged by the shipping courier, we'll accept a return on the item within 7 Days.

All refunds will be issued to the original payment method, if this payment method is no longer valid, we are able to issue an in-store credit for the refund amount. Please inform us prior to the refund if your original payment method is no longer valid.

Shipping

If the item you order is in-stock, we usually ship within 1 business day, this can vary depending on order volume. All orders will include online tracking, please wait up to 48 hours for the tracking number to update on the courier's website. If you do not receive an email with a shipping notice and tracking number, please check your spam folder or search in your inbox for “Galactic Toys”. Please note, all delivery windows are estimates, as couriers can be impacted by delays. Please ensure you have the correct shipping address prior to checking out. Our system is automated and we will be unable to make any changes after an order has been placed. Thank you.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Pre-orders are shipped as soon as they arrive in our warehouse, however, if you order multiple pre-order items on one order, the order will not ship until all items are available.