Q: When is my order going to ship?

A: If the items in your order are in-stock (do not contain the word “pre-order” in the title) we will usually ship out your order within 1 to 2 business days! This can vary depending on order volume.

If the items in your order are pre-order items, your order will be shipped as soon as we have received ALL of the items in the order. The date stated in the listing title is when we expect to receive the items in the warehouse. 

Q: What if I received the wrong or defective product(s)?

A: If you received damaged or incorrect items, please contact us at support@galactictoys.com right away with photos of the item(s) and shipping box. As soon as we receive this information, we will work hard at resolving this issue. 

Q: How do I exchange an item I purchased?

A: Unfortunately, we do not currently offer exchanges, you will need to send them back for a refund (see Return instructions) and place a new order.

Q: Can you ship Paints and other flammable items internationally?

A: Unfortunately, we are currently unable to ship any flammable items outside of the United States. If you are an international shopper and you place an order for flammable items, your order will be canceled and refunded in full. 

Q: My package hasn’t moved in a few days, is it lost? 

A: If you selected standard shipping for your order, it does occasionally take the carriers longer to process packages from one facility to another. If your order hasn’t been delivered within 14 days of the original shipment date, please reach out to us and we will do our best to assist further. 

If your order was shipped less than 14 days ago, we will not be able to open an inquiry with the carrier, please allow 14 days before contacting our customer service team. 

Q: My package says it was delivered but it’s not here.

A: Please allow up to 3 business days after the order is marked delivered, as occasionally packages are marked as delivered early, and the package could show up a few days later. We would also recommend contacting your neighbors, and your local post office to inquire about your lost package. If you are still unable to locate your order you can file a claim.

Q: I don’t have the card I used to place a pre-order, what do I do now?

A: All payments for pre-orders are processed when the order is placed, so this isn't a problem! 

Q: My card said it was declined, but you still took my money.

A: When payment on a card is declined there is still a pending charge reflected on that account. Within 1-3 days that pending charge should be lifted!

Q: Do you buy cards/Funko Pops/etc?

A: We do occasionally purchase products, but we only purchase in-store. If you are local to the Grand Rapids, Michigan area, please feel free to call the stores and they will be able to assist with this inquiry.