Galactic Toys ships worldwide out of our Michigan warehouse, via DHL for international customers, and UPS Mail Innovations, UPS Ground, and USPS Priority Mail / First Class for domestic customers. We usually ship within 1 business day. Shipments within the U.S. should arrive within 2-14 business days after your order has shipped based on your location and shipping speed selected. But please know that all delivery windows are estimates as couriers can be impacted by delays. All domestic shipments include online tracking, please wait up to 48 hours for the tracking number to update on the courier's website. If you do not receive an email with a shipping notice and tracking number, please check your spam folder or do an email search of "Galactic Toys".
By ordering goods from eTailer/ supplier destined to EU-member states specifically, services will be provided to you only after you explicitly agree to become Importer of Record (“IOR”) and as such customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the destination EU-member state and are solely responsible for the payment of duties, and taxes either at the time of sale if prepayment is selected or at the time of importation if prepayment is not selected. You hereby give a proxy or power of attorney (“POA”) to eTailer/ supplier’s designated shipping provider for the customs clearance of products ordered by you. This POA authorizes eTailer/ supplier’s designated shipping provider’s assigned customs broker to act on behalf of you. eTailer/ supplier’s designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by eTailer/ supplier’s designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR and the need of the POA and further state that the terms of the POA or terms of the purchase from eTailer/ supplier and transportation conditions from eTailer/ supplier’s designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further have agreed to them.
All international orders are shipped via DHL with the following method:
DHL Global Mail.
• All International Orders will have tracking on them to the door with a typical transit time of 6-10 business days.
Customs Fees / Duties / VAT
We are now required to charge and collect VAT on all orders below £135. We submit VAT collected to HMRC with our VAT number quarterly. Orders above £135 - The buyer will be responsible for any duties, taxes, charges, or fees on the shipment.
Please be aware that you may be responsible for additional customs fees, duties, or VAT charged during the process of delivering your order. These fees are controlled by government authorities in your home country and can vary from area to area. Unfortunately, we can not accept any requests to change the value of any order. In accordance to our laws, the actual amount paid will be entered onto the shipping label. Please check your local customs for exact charges prior to purchasing from our store. Thank you.
Please ensure you have the correct shipping address prior to checking out. Our system is automated and we will be unable to make any changes after an order has been placed. Thank you.