Shipping Policy

Galactic Toys currently ships to the following locations from our Michigan warehouse:

• United States of America
• Canada

If the item you order is in-stock, we usually ship within 1 business day, this can vary depending on order volume. All orders will include online tracking, please wait up to 48 hours for the tracking number to update on the courier's website. If you do not receive an email with a shipping notice and tracking number, please check your spam folder or search in your inbox for “Galactic Toys”. Please note, all delivery windows are estimates, as couriers can be impacted by delays.

Please ensure you have the correct shipping address prior to checking out. Our system is automated and we will be unable to make any changes after an order has been placed. Thank you.

 

For Domestic Shipments:

If you select standard shipping, your order will be shipped via UPS Mail Innovations, this means your order will first ship with UPS, then once closer to its destination it will be transferred to your local USPS to complete delivery. Your order should arrive within 2-14 business days once your order has shipped. 

For International Shipments:

Your order will be shipped via UPS Mail. Your order should arrive within 21 business days.

PLEASE NOTE FOR INTERNATIONAL SHIPMENTS: 

Depending on your delivery location and order size, your order may be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order, and you will be required to pay them to receive your package.  Customs policies vary widely from country to country, and we recommend contacting your local customs office for further information.

If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, the return shipping cost and any duties associated with it will be deducted from your refund once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.

Unfortunately, we cannot accept any requests to change the value of any order. In accordance with our laws, the actual amount paid will be entered onto the shipping label. Please check your local customs for exact charges prior to purchasing from our store. Thank you.

BREXIT UPDATE:

We are now required to charge and collect VAT on all orders below £135. We submit VAT collected to HMRC with our VAT number quarterly. Orders above £135 - The buyer will be responsible for any duties, taxes, charges, or fees on the shipment.

By ordering goods from eTailer/ supplier destined to EU-member states specifically, services will be provided to you only after you explicitly agree to become Importer of Record (“IOR”) and as such customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the destination EU-member state and are solely responsible for the payment of duties, and taxes either at the time of sale if prepayment is selected or at the time of importation if prepayment is not selected. You hereby give a proxy or power of attorney (“POA”) to eTailer/ supplier’s designated shipping provider for the customs clearance of products ordered by you. This POA authorizes eTailer/ supplier’s designated shipping provider’s assigned customs broker to act on behalf of you. eTailer/ supplier’s designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by eTailer/ supplier’s designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR and the need of the POA and further state that the terms of the POA or terms of the purchase from eTailer/ supplier and transportation conditions from eTailer/ supplier’s designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further have agreed to them.