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FREE SHIPPING ON WARHAMMER KITS - NO CODES NECESSARY!
We do our best to make sure every transaction is as smooth as possible but understand that the occasional mistake happens, such as a damaged product due to neglect by shipping couriers or missing parts. In the rare case that the toy is severely damaged by the shipping courier, we'll accept a return on the item within 7 Days. Sealed TCG Products are NOT returnable, if there is an issue with your order, please contact us
All refunds will be issued to the original payment method, if this payment method is no longer valid, we are able to issue an in-store credit for the refund amount. Please inform us prior to the refund if your original payment method is no longer valid.
If the item you order is in-stock, we usually ship within 1 business day, this can vary depending on order volume. All orders will include online tracking, please wait up to 48 hours for the tracking number to update on the courier's website. If you do not receive an email with a shipping notice and tracking number, please check your spam folder or search in your inbox for “Galactic Toys”. Please note, all delivery windows are estimates, as couriers can be impacted by delays. Please ensure you have the correct shipping address prior to checking out. Our system is automated and we will be unable to make any changes after an order has been placed. Thank you.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Pre-orders are shipped as soon as they arrive in our warehouse, however, if you order multiple pre-order items on one order, the order will not ship until all items are available.
Product was an awesome price & it shipped quick! Would definitely order from them again!
Great quality items and fast shipping. I will definitely purchase again.
Here’s a cleaner, stronger version that keeps your experience and makes the complaint easier to follow:
I honestly would not purchase from this place again.
I never received my package, even though USPS marked it as delivered. USPS left me a key to access my mail locker, so I opened it, but there was nothing inside. I contacted customer service and waited several days. I was initially told that if I did not receive the package, I would be refunded.
The company then opened an investigation with USPS to determine what happened. However, when I called back for an update, I was told they have to wait for USPS to respond and that if USPS confirms the package was delivered, they will not issue a refund, replacement, or even store credit. They said they cannot prove that USPS misdelivered the package, but at the same time, they expect me to somehow prove that I did not receive it.
I understand that the company has to investigate missing packages, but I don't think it's fair for the customer to be left with nothing when they genuinely never received their order.
Based on my experience, I would think twice before ordering from this company. If something goes wrong with your delivery, their customer service may not accommodate you or provide a refund, replacement, or store credit.
Great product ! Looks excellent and so adorable
They were great
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